A. Because Garmin offers a variety of eTrex models with many different features, both the eTrex Product Showcase Interactive Demo and the Outdoor Product Comparison have been developed to assist you in selecting a model for purchase.
A. In order to get your Garmin unit serviced, please call our technical support department at one of the following numbers:
tel. 800-800-1020 or 913-397-8200
Garmin's technical support department is available M-F, 8:00-5:00, Central Time (except holidays).
When calling technical support, please have available the serial number of the unit, the return shipping address, and a daytime telephone number. A Product Support Specialist will provide you with a Return Material Authorization tracking number (RMA#) and shipping instructions.
Once a RMA number has been issued, ship the unit (insured) to the following address:
1200 E. 151st Street
RMA Number: (insert the RMA number here - see above)
Dock Door #1
Olathe, KS 66062 USA
Please note: Garmin recommends that return items are shipped through a carrier that offers shipment tracking as well as shipping insurance. When insuring your return item, please declare the full value of the shipment so that it is completely protected in the event that the shipment is lost or damaged. If return items are not shipped through a carrier that offers shipment tracking and the return items are not insured for their full value, you will be responsible for any loss or damage to the product during shipping.
Please note: The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
A. For a complete list of Garmin's WAAS-enabled GPS units?and to read more about WAAS?please visit our What is WAAS? web page.
A. Pressing the Thumb Stick button in, or moving it up, down, left, or right allows you to perform a multitude of functions with only one finger. Placing the unit in your left hand positions your thumb to be used to navigate each page and perform functions such as entering coordinates, marking waypoints, panning the map, and scrolling from page to page.
A. The eTrex units rely on external voltage regulation and cannot be wired directly to a 12 V power source. Doing so will result in damage to the unit that is not covered under warranty.
A. You can mount your eTrex unit using one of several Garmin mounting brackets. In fact, Garmin offers a number of accessories to fit your needs. Please visit Garmin's Online Storeto learn more about which accessories are available for your eTrex.
A. While certain eTrex models are WAAS capable, none possess the ability to attach an external antenna. If you are looking for units that do have the capability to use a remotely mounted antenna, please look at our other products outside of the eTrex family. A variety of product options are available.
A. Currently, Garmin produces eight GPS models that have the ability to float in water. Those units are:
Garmin recommends the use of lanyards to help ensure that handheld units are not lost overboard in a marine environment.
A. All Garmin GPS manuals will list the NMEA version (some units output more than one version) for that particular unit. Generally, this information is found in the back of the manual, just before the index.
A. Garmin has added the Loran TD format to most new GPS units. This will allow consumers who have used Loran in the past to enter their old Loran TD numbers into their new Garmin GPS receivers. The GPS does not receive a Loran signal. It will simply convert the Loran TD that you enter and convert it to Lat/Lon for display or navigation. You will need to know the Loran chain number and the two secondary towers used to record the position you wish to convert to Lat/Lon or navigate to. If you would like more information on Loran TDs and your Garmin GPS unit, please see our Loran TD Position Handbook
Once you have set up your GPS for Loran TDs, you will be able to enter your Loran TD positions. You can then switch the GPS back to Lat/Lon, and the coordinates will be converted. Since the GPS unit makes the conversion based on a static model, there may be error introduced. You can also get error if an incorrect primary/secondary station is used or the order of if the two secondary stations is incorrect. Because of this error, we recommended you mark these waypoints upon arrival, this time using the GPS signals received for the most accurate position.
A. Waypoints are locations or landmarks worth recording and storing in your GPS. These are locations you may later want to return to. They may be check points on a route or significant ground features. (e.g., camp, the truck, a fork in a trail, or a favorite fishing spot).
Waypoints may be defined and stored in the unit manually, by taking coordinates for the waypoint from a map or other reference. This can be done before ever leaving home. Or more usually, waypoints may be entered directly by taking a reading with the unit at the location itself, giving it a name, and then saving the point.
Waypoints may also be put into the unit by referencing another waypoint already stored, giving the reference waypoint, and entering the distance and compass bearing to the new waypoint.
A. WAAS stands for the "Wide Area Augmentation System".
WAAS is an FAA-funded project designed to improve the overall accuracy and integrity of GPS signals for flying in instrument meteorological conditions, primarily during the approach and landing phases of flight. It is a space-based system that broadcasts integrity information and correction data as determined by ground reference stations. At this time, the system is still in the development stage. The goal is to provide reliable signals with an accuracy of seven meters (21-22 ft), both horizontally and vertically, 95+% of the time. Current tests show the actual accuracy to be on the order of 2-3 meters. See http://gps.faa.gov/Programs/WAAS/waas.htm for more information.
For those GPS units that are WAAS enabled, a second antenna is not necessary to receive the signal.
A. Garmin offers instructional videos for the Geko series, eMap, eTrex series, GPS III Plus, GPS V, GPS 76/GPSMAP 76, Rino series, StreetPilot III, GPSMAP 176/182/232, fishfinders, GPSMAP 196, and GPSMAP 295. These videos are available from your Garmin dealer or online from our Online Store.
There are some companies that produce videos for our other products. Check with your Garmin to find a video for your particular Garmin model. Consult our Dealer Locator for the Garmin dealer nearest you.
A. No. These units have internal memory for additional data. An additional data card is not required. The type of data that can be loaded into the unit and the amount of memory each unit has can be found on the outside of the product box, as well as in the product specifications on Garmin's website.
A. The eTrex units that have mapping capability are a follows:
The new eTrex Vista C and eTrex Venture C both have 24 MB of mapping memory.
The only compatible MapSource product for the eTrex Venture is Points of Interest. For a full list of compatible MapSource products, please visit our Cartography section. Once there, you may utilize the "MapSource Compatibility" tool.
A. There are three items to look at:
A. The European standard IEC 529 is used to declare the level of protection from water provided by the enclosure of your Garmin device. Within IEC 529, there are several designations for classifying the degrees of protection provided. Please visit the "specifications" link for a particular product or utilize the Outdoor, Marine, or Mobile Product Comparisons to determine the level to which your GPS unit is waterproof.